Customer Service Executive
Huntingdon, Cambridgeshire, United Kingdom
Full Time
Out of Area
Mid Level
Here at the Mick George Group we are currently recruiting for a Customer Service Executive to join the Out of Area team.
Location: Huntingdon
Working Hours: Monday - Friday between 7am – 6pm, Saturday work as and when required.
Pay: To be discussed,
Benefits:
Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.
Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.
Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.
About the Role
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail. Previous Customer Service experience is essential to thrive in this position
Main Responsibilities:
Skills & Requirements
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
Location: Huntingdon
Working Hours: Monday - Friday between 7am – 6pm, Saturday work as and when required.
Pay: To be discussed,
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cycle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
- Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)
Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.
Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.
Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.
About the Role
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail. Previous Customer Service experience is essential to thrive in this position
Main Responsibilities:
- Answer inbound calls, emails, or chats from customers
- Schedule, reschedule, or cancel waste and recycling pickups
- Handle billing questions, payments, and service fees
- Resolve missed pickups, damaged bins, or service complaints
- Update customer records accurately in CRM systems
- Follow client-specific policies and service-level agreements
- Escalate complex issues when needed
- Complete any adhoc requests.
Skills & Requirements
- Strong communication and problem-solving skills
- Experience in customer service or call centre work
- Basic computer and CRM system knowledge
- Ability to remain calm with customers
- Good time management and attention to detail
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
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