Customer Sales Assistant
Huntingdon, Cambridgeshire, United Kingdom
Full Time
Mid Level
Here at the Mick George Group we are currently recruiting a Customer Sales Assistant to join the Sales team.
Location: Mick George Head Office - Huntingdon
Working Hours: Monday - Friday between 7am – 6pm on a shift pattern
Pay: To be discussed,
Benefits:
Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.
Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.
Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.
About the Role
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all Sales Support Team and supporting the Sales Team with their orders, answering the phones to our customers and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, inboxes etc.
Main Responsibilities
Skills/Qualifications
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
Location: Mick George Head Office - Huntingdon
Working Hours: Monday - Friday between 7am – 6pm on a shift pattern
Pay: To be discussed,
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cycle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
- Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)
Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.
Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.
Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.
About the Role
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all Sales Support Team and supporting the Sales Team with their orders, answering the phones to our customers and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, inboxes etc.
Main Responsibilities
- Responsibility for first class customer experience to include:
- Answering and making phone calls
- Logging all enquiries, collating, and sending quotations when necessary
- Checking purchase orders
- Communicating regularly with customers, managing expectations, ETAS, and updating on delays
- Portal support
- Invoice Queries & Ticket Requests
- Taking and booking on orders
- Organising refunds for customers for Manager to sign off.
- Setting up companies and individual site contacts on the portal.
- Collating incoming sales enquiries via email, phone and through sales representatives
- Diary/Inbox management
- Reviewing accounts status and discussing with relevant departments
- Liaising with internal department such as transport to ensure best service is received by the customer
- Identify cross selling and up-selling opportunities and gather further information on enquiries.
- Working with Sales representatives when needed to understand products, where we source materials from etc
- General administration duties including report production, data analysis, completing supplier/ subcontractor questionnaires, scanning, producing proformas, organising tickets, printing, and filing.
- Any adhoc duties required for Sales Representatives.
Skills/Qualifications
- Computer literate & Microsoft Office Skills
- Flexibility to get tasks completed as needed with excellent attention to detail
- Ability to work under instruction whilst using own initiative where necessary
- Highly organised with a polite and confident telephone manner
- Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
- Driven and pro-active individual.
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
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